Man With A Van Eltham Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Eltham provides domestic and commercial moving services, removals support, single-item transport, and related assistance. By making a booking, the customer agrees to be bound by these terms. If any provision is unclear, the customer should review the relevant section before confirming the service. These terms apply to all quotations, bookings, and completed jobs unless otherwise agreed in writing. They are intended to create a fair framework for both parties and to clarify expectations around service scope, pricing, payment, and responsibility.
The customer must ensure that all information supplied at the time of booking is accurate and complete. This includes the collection address, delivery address, the nature and quantity of items, access conditions, parking restrictions, timing requirements, and any special handling needs. The man and van Eltham service is based on the information provided by the customer, and any change to that information may affect the price, availability, or method of service. The company may refuse a booking, or amend a quotation, where the customer has omitted significant details that materially affect the work.
These terms are designed to support transparent service arrangements for customers using a man with a van in Eltham or any similar local moving arrangement. They do not replace statutory rights that may apply under UK consumer law. Where a conflict arises between these terms and applicable law, the law will take priority. The company reserves the right to update these terms from time to time, and the version in force at the time of booking will normally apply to that booking.
Booking Process
A booking may be requested by providing a description of the required service, preferred date and time, addresses, and a list of items to be moved or collected. Once the company has reviewed the request, it may issue a quotation or confirm availability. A booking is not secured until the company has accepted the request and, where required, received any deposit or advance payment. The customer should not assume that a verbal discussion alone guarantees availability.
The company may provide a price estimate based on hourly rates, fixed charges, distance, access conditions, waiting time, or a combination of these factors. Any estimate is based on the information supplied at the time and may be revised if the actual job differs from the original description. For example, additional floors, no lift access, unusually heavy items, difficult parking, or a need for extra staff may require a revised charge. The customer will usually be informed before any material adjustment is applied, where practical to do so.
It is the customer’s responsibility to check the booking details carefully, including date, time window, addresses, and service description. Any changes requested after confirmation are subject to availability and may incur an additional fee. If the customer needs the service at short notice, the company will use reasonable efforts to accommodate the request, but same-day arrangements cannot be guaranteed. Where the job involves dismantling, reassembly, or handling fragile items, these requirements should be stated clearly during booking so the correct time and equipment can be allocated.
Payments and Charges
Payment terms will be explained at the point of booking or in the booking confirmation. Depending on the nature of the job, the company may request a deposit, full payment in advance, part payment on the day, or payment on completion. Unless otherwise agreed, all charges are payable in pounds sterling. Any deposit paid is typically non-refundable if the customer cancels outside the permitted cancellation period or where the company has already incurred costs in preparation for the job.
The final charge may include labour time, vehicle use, fuel, waiting time, congestion or parking-related delays where applicable, additional stops, tolls, disposal fees, and charges for extra services. If the job takes longer than expected because the customer has not prepared the items, has provided incorrect information, or requests additional work during the job, further charges may apply. The company may also charge for failed access, extended waiting, or repeat attendance if the customer is not ready at the agreed time.
Payment methods may include bank transfer, card payment, or other accepted methods notified at the time of booking. Cash may be accepted only if agreed in advance. The customer must ensure that payment is made promptly in accordance with the agreed terms. Where payment is overdue, the company may suspend further services, decline future bookings, and recover reasonable costs arising from late payment. Any invoice dispute should be raised as soon as possible, and in any event within a reasonable time after receipt.
Cancellations, Rescheduling, and No-Shows
The customer may cancel a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether the company has already set aside staff, vehicle time, or related resources. If the customer cancels after the company has commenced travel or preparation, the company may charge for losses incurred, including time already spent and any non-recoverable expenses. Any deposit may be retained to the extent necessary to cover those costs.
If the customer wishes to reschedule, the company will try to accommodate the new date or time where availability permits. Rescheduling is not automatic and may require the original booking to be cancelled and a new booking to be created. The company may apply an amendment fee where the change is made at short notice or where the revised booking substantially differs from the original arrangement. Repeated changes may result in the booking being declined.
Where the customer is not present, the premises are inaccessible, or the job cannot proceed because the items are not ready, this may be treated as a no-show or failed booking. In such cases, the company may charge the full or partial service fee, together with any reasonable costs already incurred. If a delay occurs because the customer is late, the company may wait for a reasonable period at its discretion, but it is not obliged to do so indefinitely. Any waiting time beyond the agreed allowance may be charged.
Service Scope and Customer Obligations
The company agrees to provide the service with reasonable care and skill, using appropriately trained staff and a suitable vehicle where applicable. However, the service scope is limited to the work described in the booking confirmation. If the customer asks the team to carry out work outside that scope, the company may refuse, quote separately, or apply additional charges. The customer remains responsible for ensuring that items are suitable for transport and correctly packed unless packaging assistance has been expressly agreed.
The customer must obtain any permissions needed for access, parking, or loading at the collection and delivery addresses. The customer should make sure that routes are clear, vulnerable items are protected, and access details are accurate. The company will not be responsible for delays caused by blocked entrances, unavailable lifts, restricted parking, or other obstacles outside its control. If the customer fails to provide a safe or reasonable working environment, the company may pause or stop the job until the issue is resolved.
Man with a van Eltham services frequently involve residential or office moves where timing and access are important. The customer should therefore be available, or ensure that someone authorised is available, to give instructions where needed and to confirm delivery. If a third party is acting on the customer’s behalf, the company may rely on that person’s instructions as if they were the customer’s own. The customer accepts responsibility for any loss or cost caused by inaccurate instructions from an authorised representative.
Liability and Damage
The company will use reasonable care when handling goods, but liability is limited as set out in these terms and subject to law. The customer should ensure that valuable, fragile, or sentimental items are packed and protected appropriately. Unless the company has expressly agreed to pack or inspect items, it cannot accept responsibility for damage caused by inadequate packing, pre-existing defects, or hidden weaknesses in the item itself. The customer should notify the company in advance of anything unusually delicate, heavy, or awkward to move.
The company will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, or missed deadlines, except where liability cannot legally be excluded. To the fullest extent permitted by law, the company’s total liability for any claim arising from a booking will be limited to the total amount paid or payable for the relevant job, unless a higher limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
If the customer believes that damage or loss has occurred, they must notify the company as soon as reasonably possible and provide reasonable details, including photographs where available. Claims should be made before the goods are moved on or shortly after delivery, so the matter can be investigated properly. The customer must also take reasonable steps to reduce any loss. The company may decline claims that are not reported promptly or that cannot be verified.
Waste Regulations and Disposal
Where the service includes removal or disposal of unwanted items, the customer must ensure that the waste is described accurately. The company will only transport, dispose of, or arrange disposal of waste in accordance with applicable UK waste laws and regulations. The customer must not present prohibited, hazardous, contaminated, or illegal items unless the company has expressly agreed in advance and has the necessary authority to handle them. Examples may include asbestos, chemicals, clinical waste, gas cylinders, and certain electrical or electronic items.
The customer is responsible for confirming that any waste handed over for disposal is lawfully owned by them or that they have permission to dispose of it. If the company suspects that items are fly-tipped, stolen, hazardous, or otherwise unlawful to transport, it may refuse collection or terminate the booking. Any additional charges or delays arising from inaccurate waste descriptions, segregation issues, or disposal restrictions may be passed to the customer. The company may also require the customer to sign a declaration confirming the nature of the waste.
Where appropriate, the company may use licensed disposal facilities or approved third parties. The customer acknowledges that different types of waste may be subject to different handling and processing requirements. The company does not undertake to act as a waste carrier unless it is legally permitted to do so for the relevant material. If the customer requests the removal of waste from a property, the service is provided only to the extent allowed by law and in accordance with any relevant licensing, sorting, and transfer requirements.
Delays, Force Majeure, and End of Service
The company will make reasonable efforts to attend at the agreed time, but arrival windows may be affected by traffic, weather, incidents, or operational issues. The company is not liable for delays caused by events outside its reasonable control, including severe weather, road closures, accidents, industrial action, illness, or breakdowns. In such cases, the company may rearrange the booking or provide an alternative solution where feasible. Any time-based estimate is approximate unless expressly confirmed as fixed.
If the service is interrupted by circumstances outside the company’s control, the company may charge for the work already performed and any reasonable expenses incurred. Where delivery cannot be completed due to the customer’s actions or failure to provide access, the company may store the goods at the customer’s risk and expense until further instructions are received. If the customer does not collect or arrange redelivery within a reasonable time, the company may take steps permitted by law to recover its costs.
Once the agreed service has been completed and the goods have been handed over, the customer should check the items promptly. Any minor issues should be reported as soon as possible so they can be reviewed in a fair and timely manner. Completion of the service does not prevent a customer from raising a valid legal complaint, but it does help establish when responsibility passed and whether any matter may have arisen during transit or after delivery.
General Legal Terms
These terms contain the entire agreement between the parties regarding the booking, except for any matter required by law or separately agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. A failure by the company to enforce any right at any time does not waive that right. No person other than the customer and the company has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.
The customer may not assign or transfer the booking without the company’s written consent. The company may subcontract part of the service where necessary, provided it remains responsible for performance in accordance with these terms. Any notices under these terms should be given using the method agreed at booking or otherwise in a clear written form. The company may keep booking records, payment information, and service notes for administrative, legal, and accounting purposes in line with applicable data protection obligations.
These terms should be read together with the booking confirmation and any written amendments agreed between the parties. They are intended to support a reliable man with a van Eltham service while remaining practical and compliant. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions.
Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. Nothing in this section affects any mandatory rights or remedies available to a customer under applicable UK legislation.